How a Call Center Can Help Your Small Business
7 out of 10 customers who take their business to a competing company can directly attribute this action to receiving poor customer service on the phone from the original company… don’t let this happen...
View ArticleMining for Gold in Call Center Audio Recordings with Avaya Phone Technology
Call centers and other businesses can use software to dig out the jewels of information found in recorded audio of conversations with their employees and customers. As a Maryland Avaya Dealer...
View ArticleIP Call Logging now available for NEC SL1100
To provide their customers with a simple and affordable solution for recording the calls of their IP Phones, NEC has just released an IP Call Logging Unit. The new device will allow customers to...
View ArticleIntroducing: Avaya IP Office Contact Center
Avaya has released a new product, purpose built for the contact or call centers with fewer than 100 agents. “Avaya IP Office Contact Center offers the same functionality as Avaya’s enterprise-focused...
View ArticleTop 3 Call Center Complaints and How to Avoid Them
When we have a problem or have questions, most people’s preference is to talk to someone directly on the phone. This historically ranks higher than email and web self-service. At the end of the day,...
View ArticleCall center or contact center? How has social media changed your call center?
Social media, love it or hate it, it’s a vital part of your business’s branding and a platform to interact with your customers. Whether you like it or not, customers expect you to interact with them...
View ArticleUse these simple tips to reduce your customers’ hold time
Reducing your hold time will not only result in shorter overall handle times, but will increase both customer and employee satisfaction. 4 tips to reduce your customers hold time: 1. Empower your...
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